HASSLE FREE DELIVERY
At Tigress Luxury Interiors we understand our customers' time is precious. We have spent time ensuring our delivery process is as hassle free to our customers as possible. Customers have the option to choose which day their furniture arrives and are contacted in advance to co-ordinate the delivery. In order to keep our customers returning, Tigress Luxury Interiors ensures the best delivery and returns policy is in place.
DELIVERY & RETURNS
At Tigress Luxury Interiors we understand the importance of quality of service, especially when delivering your luxury furniture item.
We have carefully analysed the service level required for many of our busy clients both inner city and rural. Our dedicated logistics team have implemented the following delivery options for our customers
A quick and easy guide.
1. Where do we deliver?
We offer a nationwide delivery service across Ireland.
2. How much does Online Delivery Cost?
There are two options available for delivery.
This form of delivery will drop the item off to your door and is free of charge on all our items nationwide.
This form of delivery is available on request and is job specific. It will include delivery of item(s) to room of your choice, all packaging removed and disposed of, include light assembly*
Tigress Luxury Interiors engages the use of an independent transport company to carry out all home deliveries of large items and this service is carried out by a trained one or two man crew.
*Light assembly- this term refers to simple assembly only; it excludes flat pack items and should take no longer than 15-20 minutes.
3. When will my order be delivered?
Small items 2-4 weeks
Large items 4-8 weeks
We will contact you to arrange a suitable time for delivery.
4. I work during the week, do you deliver outside business hours or at the weekend?
We are delighted to offer our customers flexibility when it comes to our Home Delivery Service of large appliances, Furniture and Bedding items. To meet the needs of everyday life we can deliver all day Saturday for no extra cost! That means you don’t have to take a day off work to buy something from us. Should you have a special request regarding your delivery you can email our us firstname.lastname@example.org and we will endeavour to meet your requirements where possible.
If you wish to change the delivery date or delivery address you must contact us at least 48 hours prior to the dispatch of your Order.
5. What should I do to prepare for my Delivery?
Here's a quick checklist for your convenience:
Please ensure well in advance that any Furniture you have ordered will fit into the room intended, paying particular care to dimensions and measurements of product. Large cabinets and sofas can be problematic so please measure carefully.
Please check all required access routes and that there is sufficient access and parking for a large delivery truck to safely reach the delivery address.
Don’t forget any lifts/elevators stairwells passages corridors and landings that your product must pass through.
Avoid disappointment and extra cost by doing all necessary measuring well in advance. Please be aware that the delivery team will not attempt delivery if there are health and safety issues or where damage to your home may result and they will not remove doors and/or windows. Fees for re-delivery or cancellation will apply.
6. What should I do if there is a problem with my delivery?
Please contact us without delay to report any damages or problems with your item(s) at: email@example.com
Large Furniture and Bedding items:
Please report any defects immediately on delivery to your driver and to the store directly- the contact number for the store will appear on your invoice. Alternatively you can contact us order team directly to report any damage at firstname.lastname@example.org. Should you notice damage to your product following the departure of the delivery team please contact us without delay to report the problem. We ask that great care is taken when opening all packaging. Excessive force should not be used as sharp objects such as scissors and knives can cause extensive damage. You are required to inform Tigress Luxury Interiors of any damage or shortage upon delivery within 3 days. It is critical you unpack your item(s) within this time.
7. Returns made simple
When you purchase online you have a statutory right to return unopened goods (other than customised) up to 7 days after receiving your order, this is known as the cooling off period. (European Directive on Distance Selling) If you wish to change or cancel an order right up until it is dispatched we can facilitate this for you. If you change your mind and want to change or return the goods once you receive them, you can return the unopened goods to us and we will organise a refund (excluding delivery cost).
You will be responsible for the cost of returning the goods to us.
To arrange a return or exchange you must contact our us directly: email@example.com
We are happy to assist you with the return of any items that are unsuitable. Please be aware that all goods being returned must be in perfect condition in the original packaging.
For our full terms and conditions on Returns please refer to Returns Policy