Frequently Asked Questions
Providing exceptional customer service is an essential part of our business. We want your shopping experience with us to be both easy and enjoyable. We hope this page will help answer some of the questions you may have. If not we'd love to hear from you. Feel free to call us on 01 9690771 or via email to firstname.lastname@example.org.
What products do you sell?
We sell modern furniture and home accessories of outstanding quality sourced from the world's leading interior brands and designers.
CAN I ORDER BY TELEPHONE?
Yes certainly. To place an order by phone please call our team on 01 9690771.
DO YOU HAVE A SHOWROOM?
We have a new show area now open at the outHaus Superstore in Santry Dublin. Here we have a carefully selected range which is intended to give you an idea of the feel and quality of our pieces.
Do things sell out?
Yes, although many of our products are made to order some items are seasonal and may not be continued once we have sold out.
How do I know that the products you sell are authentic?
As an authorised online distributor for all of the designers we feature, we guarantee that every item we sell is 100% authentic.
Do you have a catalogue you can send me?
Unfortunately not, but you can view most of our wonderful products on our website. Or give us a call on 01 9690771 to arrange a free consultation where we will bring you through our product range and discuss your ideas.
Can you source a product for me?
If you can’t find what you are looking for on our website please contact our Team who will be able to assist in sourcing any piece that you might have seen in a magazine or online. We are happy to help with any request no matter how big or small, just email email@example.com.
How much is delivery?
We have two delivery options: 1. Standard Delivery: within Ireland which is currently free to customers that sign up to become a member. 2. Premium Delivery: This form of delivery is available on request and is job specific. Please see our Delivery Information page for more details.
How long will delivery take?
Items that are in stock are usually delivered to you within 14-21 days, however, during busy periods some items can carry a 6 -8 week turn around. We will contact you to arrange a suitable time for delivery.
What happens once I have placed my order?
You will receive a receipt immediately via email to confirm that we have your payment. Within 3-5 days we will send you a confirmation of your order with an approximate delivery date via email.
Can I collect my goods?
Yes. Just give us a call and we can arrange for you to pick up your order at one of our locations.
Do you offer Advise and design services?
Yes. Please call us to arrange a free consultation.
Which payment methods do you accept?
We accept all major debit and credit cards via our website.
Is shopping secure?
Yes. Shopping with Tigress is 100% secure and your information will never be shared with any third parties.
What is your returns policy?
Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within seven days of receipt by us of the returned goods or cancellation of the Order as the case may be. You can read our full returns policy here.