Online Returns Policy
Online Returns Policy
At Tigress Luxury Interiors we want our customers to be completely satisfied with their purchase made from www.tigressluxuryinteriors.com (our “website”).
We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact our Customer Services Team. This Returns Policy only applies where you make a purchase online from our website. 25% of restocking fee shall be charged on all furniture returns.
Your Right to Cancel your Order (Right of Withdrawal)
Subject to the terms set out below, you have the right to cancel your Order anytime before and up to seven (7) business days starting from the day after the goods are received by you, provided the goods are in perfect condition and the packaging remains in an ‘as new’ state, and provided that;
Prior to returning the goods, please contact our Customer Services Team at 01 9690771 who will guide you through our returns policy.
- You will be responsible for the cost to return the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods.
- In the interests of hygiene sheets , mattresses or mattress toppers, duvets, pillows, personal grooming products, cosmetics and jewellery cannot be returned unless they are unopened and in their original packaging.
- Self-assembly furniture cannot be returned once assembly is part or fully completed.
- Any goods made to a customer's own specifications, made to measure or personalised items cannot be refunded or exchanged.
This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC) and the European Communities (Protection of Consumers in Respect of Contracts made by means of Distance Communication) Regulations 2001 as amended.
Your Consumer Rights
Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.
Under the Act the purchaser of goods has a number of rights, including that:
- Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price; and
- Goods must be fit for their purpose – they must do what they are reasonably expected to do; and
- Goods must be as described - the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.
These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given. There may be circumstances where you are not entitled to a remedy.
For further information about your consumer rights, visit the National Consumer Agency at www.nca.ie.
Goods Damaged in Transit
If any goods are delivered to you are damaged, please contact our Customer Services Team at 01 9690771 within three (3) days of delivery. We will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt by us of the returned goods (as set out herein) or cancellation of the Order as the case may be.
Return of Faulty Goods
You may contact us and we will assist you with any return or repair. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement. Further, you must take reasonable care to ensure the items are not damaged in the meantime or whilst in transit. Tigress Luxury Interiors reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount if we find that the product has not been returned to us in fully re-sellable condition. Products that fall into the following categories will not be refunded unless they are proven to be faulty: made to order items, any items where the fault was brought to Tigress attention with significant delay (more than 6 months from date of purchase), customised items or items specially marked as defected prior or at the time of purchase.
Prior to returning the goods by post or courier, please contact our Customer Services Team at 01 9690771, who will guide you through our hassle free returns/repair procedure.
Goods must be returned within a reasonable time but no more than 6 months following the original date of purchase. This timeframe may vary from product to product and you will be advised of this time by the Customer Services Team.
Repair of Faulty Goods
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Act or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Where you have any questions or concerns relating to your Order, please contact our Customer Services Team at 01 9690771